Ignite Digital 2020 Policies

Privacy Policy

Privacy Terms and Conditions:

The Ignite RE:Invention Digital Conference 2020 (“Conference”) and the Alliances have developed policies and procedures to protect the website users’ personal information and to ensure that the they comply with the current applicable privacy legislation.  The Conference and Alliances reserve the right to amend the terms and conditions of the privacy policy at any time and therefore registered guests and website users are encouraged to read this section from time to time for possible changes.  Any amendments to the terms and conditions will be posted on the “Privacy Policy” page of www.igntieconference.live (the “Website”).


At the time of registering for the Conference, the following personal information will be collected on the Website:  full name, e-mail address, main telephone numbers, home address, country of residence, gender, business information and other personal information as defined under the applicable Canadian privacy legislation.  The Conference may aggregate the data (including personal information) it collects and subsequently use and/or disclose the personal information for each registered guest, whether in aggregate anonymized form or otherwise, for registration and planning purposes.  Personal information will not be disclosed or disseminated to third parties, except where required by law or otherwise provided herein. In the normal course of business, the Conference may disclose some personal information to service providers, sponsors, partners and suppliers. The Conference also currently discloses personal information to Google Analytics, a Web analytics service provided by Google Inc. The IP address will be anonymized prior to being stored on Google’s servers in order to safeguard privacy. For further information about Google Analytics, please refer to http://www.google.com/intl/en_ALL/policies/privacy/ [google.com].

By consenting for communications for the Conference and providing personal information, each registered guest hereby consents to the collection, use and disclosure of his/her personal information with various Alliances (whether now formed or hereafter created) and third parties who support the mandate or the Conference (including the Aga Khan Council for Canada and the boards and portfolios existing thereunder and Event sponsors and partners).  Consent may be withdrawn at any time by contacting the Conference on the “Contact Us” page of the Website, or opting out of any communications.


The Conference may use the personal information collected for the following reasons:

  • to communicate and/or deliver information and services to the registered guest regarding the Conference and such third parties;
  • for planning purposes including, without limitation, to assist with the creation, review and implementation of programs, services and measures intended to benefit the Shia Imami Ismaili Muslim community in Canada and throughout the world;
  • to conduct statistical analysis necessary to further assist the Conference and Alliances and the above mentioned third parties in fulfilling their mandates;
  • to improve Website features and content;
  • to analyze Website usage;
  • to send promotional materials and other information;
  • to respond to comments or questions; and
  • to provide customized content to each registered guest based on the information provided his/her activities on the Website.

The Alliances are committed to protection of privacy and all personal information will be kept secure and confidential.  Any concerns, questions or requests regarding the collection, use, disclosure or deletion of personal information can be directed to the Alliance.  In the event of any privacy breaches, the Alliances shall make the necessary disclosure pursuant to applicable law.


When navigating the Website, small files called ‘cookies’ may be attached to the web browser. The Alliances use or may use the following types of cookies:

  • Session:  These are used as an integral part of the identification process for some of the Alliance’s online applications. This is for security purposes to verify the identity of the guest and to provide the registered guest with his/her confidential account information during an online session. No personal information will be stored in session cookies and when the registered guest logs of his/her session, the cookie will no longer be valid and will be discarded upon closing the browser.
  • Persistent cookies:  These are more permanent and can be re-read when the registered guest returns to the site on their computer. This information will be written onto the user’s hard drive and will remain there until the expiry date of the cookie. They are used to identify and provide personalized features (for example, to help the Alliances remember which official language the registered guest prefers) and for tracking traffic patterns to and from the Website.

The Conference shall retain personal information within the digital platform for 1 year and as required by law, after which time, the information will be deleted and destroyed, unless the participant continues their participation in the Conference platform.

Last modified: July 2020, Toronto, Ontario, Canada.

Terms & Conditions

Part A – Our relationship with you

These Terms govern your use of our service and access to the Online Event. As used in these Terms (the “Services”) means the service provided by the Ignite RE:Invention Digital 2020 Conference for watching and networking via the Online Event, including features and functionalities, the Website, and interfaces, as well as all content and software associated with our Services.

Structure of terms

The agreement is between us and the person who completes the Online Event registration form upon purchasing a Ticket (or having a Ticket Purchased for them) (“Attendee”, “you” or “your”). Your agreement with us consists of:

  • Part A (Our relationship with you);
  • Part B (Terms of Use);
  • Part C (Attendee terms), which contains terms specific to registered users accessing the Online Event; and
  • Part D (Additional Policies) Your use of our Services are also subject to the following policies which govern your access to and use of the Website and the Online Event mobile applications (“App”) available:
    • Privacy Policy
    • Cookie Policy
    • Content Guidelines
    • Anti-harassment policy
  • (collectively, the “Terms”)

We are committed to protecting your personal information. These Terms include and incorporate by reference our privacy policy, which explains the types of information collected, stored, shared and processed in connection with the Online Event, how and why we use such information, who we share it with and your legal rights.

Your agreement with us

You should read this document carefully. These Terms govern your online registration, online attendance at and/or participation in the Online Event. By registering for the Online Event you agree that you have read and accepted these Terms and agree to be legally bound by them. If you do not wish to be bound by these Terms, please do not register, attend or participate in the Online Event.

Registering on behalf of another

If you are registering on behalf of another person it is your obligation to make sure that the person attending is aware of these Terms and accepts them. By completing and submitting the registration form you are representing and warranting that you have made the person attending aware of these Terms and that they have accepted these Terms.

Changes to this policy

These Terms apply to you from the date of publishing and until these Terms are superseded by a new version. We may update these Terms at any time for legal or regulatory reasons or to reflect changes in our Services or business practices. Any amended Terms will be posted on our website (www.igniteconference.live/terms-and-conditions).

Contact us

We have done our best to explain things clearly for you in this document but if you have any questions, please let us know.

For questions about registration or assistance with any registration problems, please contact us at registration@igniteconference.live

If you have any other questions, concerns, or complaints, you may contact us at Ignite.EPB@iicanada.net.


Part B – Terms of Use

1. Access to Online Event

We, in our discretion, and without any liability or obligation to refund, reserve the right to refuse participation to or to remove access to the Online Event anyone that we determine:

  • is behaving in a manner that could disrupt, hinder or cause a nuisance to the Online Event or to the enjoyment of any other person or partner at the Online Event;
  • represents a security or health & safety risk to the Online Event or to any person or partner; and/or
  • fails to comply with, or is likely to fail to comply with, these Terms of Use or our Additional Policies (Part D);

You agree to comply with all applicable laws in connection with your access to or participation in the Online Event.

2. Changes or cancellation of the Online Event

We try to make sure that the Online Event programmes, speakers, topics, platform, format and dates are correct at the time of publishing. Circumstances beyond our control may necessitate substitutions, alterations, postponements, or cancellations to the content, format, themes, name, performers, hosts, moderators, venue, timing, platform or dates of the Online Event. We reserve the right to do so at any time and will not be liable to you for ANY cost incurred by you as a result.

We will endeavour to notify you as soon as reasonably practicable of any substitutions, postponements, or changes by posting the updated information on the Website.


3. Photography, audio and video recording

By attending the Online Event you acknowledge and agree that where you choose to participate in Webinar elements of the Online Event you are giving the Ignite RE:Invention Digital 2020 Conference consent to store recordings for any of all webinars or video conferences that you join, if such recordings are in our systems. You will receive a notification (visual or otherwise) when recording is enabled. If you do not consent to being recorded, you can choose to leave the meeting or webinar. You agree to permit us to use, distribute, broadcast, or otherwise globally disseminate your likeness, voice and words in perpetuity in any media now available and hereafter developed, both before, during and any time after the Online Event, and in any form, without any further approval from you or any payment to you. This grant includes the right to edit the media, and the right to use the media (alone or together with other information).

4. Your attendance at the Online Event

You are responsible for advising us at the time of making your booking regarding any special access requirements you require at the Online Event.

5. Third party links

The Online Event or the Services may contain links to third parties and to contributions uploaded by participants, including videos, images, descriptions, links and other content. We are not responsible or liable to these third party sites, and you should review any terms and conditions when entering those sites or viewing their content.

6. Personal use only

The Services and the Online Event are for your personal use only and may not be shared. For the duration of the Online Event we grant you a limited, non-exclusive, non-transferable right to access the Services and view the Online Event. Except for this, no right, title or interest shall be transferred to you.

7. Usage terms

Access to the Online Event and use of the Services requires compatible devices, and certain software (including third party software) may be required or may need updating, and your use of the Services and Online Event may be affected by the performance of these elements.

You must have a high speed internet connection in order to access the Online Event and Services. When accessing the Online Event or Services through a mobile network, your network or roaming network will apply fees for data usage.

8. Online Event App

If you choose to complete an Online Event app profile, your profile will be discoverable and visible in the app to other Online Event users. By using the Online Event App you agree to the website terms and conditions and our privacy policy.

9. Intellectual property rights

All intellectual property rights (“IP”) in and to the Online Event, the Online Event content, the Services and all materials distributed at or in connection with the Online Event are owned by us, our related companies, and/or the Online Event sponsors or speakers participating in the Online Event. You agree not to reproduce, modify, distribute, license, perform, publish, create derivative works from or use (except as authorised and in accordance with these Terms) the Online Event or the Services for any reason.

Nothing in these Terms shall vest in you any legal or beneficial right in or to any IP owned or used under licence by us or our related companies, or grant to you any right or licence to any other IP of us or our related companies. All such IP shall remain the exclusive property of us and our related companies.

It is strictly forbidden for any company, organisation, or person to attempt to host or organise any event in conjunction with, contiguous to or purporting to be related to the Online Event or its affiliates without the express prior permission and cooperation of us. We reserve their right to take such action (legal or otherwise), including a claim for damages as we, in our sole discretion, deem appropriate in the circumstances.

10. Acceptable Use

When accessing and using the Website and its related subdomains you are prohibited from:

  • violating any law, statute, ordinance or regulation;
  • using the Services for any illegal purpose and you agree to use it in accordance with all relevant and applicable laws;
  • promoting or providing information about illegal activities, promoting physical harm or injury against any group or individual, or promoting any illegal acts;
  • uploading or transmitting through the Services any computer viruses, macro viruses, Trojan horses, worms or anything other harmful activity;
  • overriding any security feature of the Website or jeopardise the security of your account or someone else’s account (such as allowing someone else to log in to the Website or use the Services as you);
  • interfering with the operation of, or places an unreasonable load on, the Website (such as viruses, denial of service attack or gaming algorithms);
  • using manual or automated software, devices or other means or processes to access, scrape or crawl the Website or any content or information contained in it or the Services;
  • engaging in ‘framing’, ‘mirroring’, or otherwise simulating the appearance or function of the Website;
  • removing any copyright, trademark or other proprietary rights notices contained in or on the Website or from the Online Event;
  • modifying, creating derivative works or copying or storing any significant portion of the Website or Online Event or any related technology (unless allowed by law or we expressly authorise);
  • using filming equipment or other devices to record the Online Event;
  • using the Website (or any part of it) in a manner which may result in; (i) the Website and/or the Online Event being interrupted, damaged, rendered less efficient or such manner designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or Website; (ii) sharing any material which is unlawful, libellous, abusive, obscene, pornographic, discriminatory, harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar invasive of another’s privacy, hateful or otherwise objectionable, defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety; (iii) impairing the effectiveness or functionality of the Website or the Online Event; or (iv) violating or infringing the rights of any person, firm or company (including, but not limited to, IP, confidentiality and/ or privacy) of the Website;
  • attempting to grant any unauthorised access to any part or component of the Website;
  • copying or distributing any part of the Website in any medium without our prior written consent; and
  • altering or modifying any part of the Website other than as may be reasonably necessary to use the Website for its intended use; or
  • reverse engineering, decompiling, disassembling deciphering or otherwise attempting to obtain the source code or underlying ideas or information of or relating to the Website or any related technology, or any part thereof unless allowed by law;
  • Compromising the security of the Services such as transmitting viruses, malware or destructive code;
  • Attempting to circumvent restrictions on access or usage;
  • Tampering with the Services or accounts of users such as hacking;
  • harvesting, gathering or sharing private information from the conference, Services or accounts of its users without consent; or
  • Partaking in hostile activities aimed at damaging the conference, Services or accounts of its users.
11. Your Contribution and Messages

We may permit you to send messages and other communications to us or to other users via the App and/or Website (“Messages”). You are solely responsible for your Messages and the consequences of sending them, and expressly release us and agree to hold us harmless, from all and any liability arising from your Messages. You grant us (and we accept) a global right to use, store, and reproduce your Messages for the limited purpose of facilitating sending them to your chosen recipients (and we may also use third party service providers to facilitate the sending of your Messages). You represent and warrant that your Messages will not infringe any third party right of others. You acknowledge and agree that the provisions of our Content Guidelines and Anti-Harassment policy shall also apply to Messages that you send.

Your Contribution

We may permit your sharing and publishing of Your content to the Online Event subject to these Terms and Conditions and our Privacy Policy (“Your Contribution”) and you grant us a worldwide, irrevocable, non-exclusive, royalty-free, perpetual right to use Your Contribution on in relation to the Services. You understand that you are responsible for Your Contribution and it may be publicly available and You agree to waive any moral rights in Your Contribution. We have discretion whether to publish your Your Contribution and we reserve the right without further notice to you, to monitor, censor, edit, remove, and/or delete any and all of Your Contribution at any time which we believe to be in violation of these Terms of Use, our Content Guidelines and our Anti- Harassment policy. We reserve the right to access, read, preserve and disclose any Your Contribution or any other information that we obtain in connection with the Services as we reasonably believe is necessary to: (i) satisfy any applicable law, regulation, legal process, subpoena or governmental request; (ii) enforce this Agreement, including investigation of potential violations of it; (iii) detect, prevent or otherwise address fraud, security or technical issues; (iv) respond to your user support requests; or (v) protect the rights, property or safety of us, our users or the public.

You are not permitted to engage in or attempt to engage in any activity in breach of the Terms of Use, this includes:
  • Impersonating or misrepresenting an individual or entity in a manner that is considered misleading or deceptive;
  • Partaking in activities that are considered fraudulent, unlawful or false, such as scams;
  • Using our site in any way that breaches any applicable local, national or international law or regulation;
  • Sending mass solicitation material without intent or purpose, such as spam;
  • Knowingly transmitting any data, or sending or uploading any material, that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
  • Knowingly sending, receiving, uploading, download, using or re-using any material that does not comply with our content standards;
  • Violating the privacy of individuals, or distributing confidential or personal information relating to individuals;
  • Violating or infringing any intellectual property or proprietary rights of individuals or entities, including but not limited to copyrights.

You may not use your username, display name, or profile bio to engage in any practice prohibited by these Terms and Conditions.

12. Warranties

To the extent permitted by the applicable law, we disclaim all warranties or conditions, either express or implied, or any part of them in respect of any aspect of the Online Event or any related materials. You acknowledge and agree that in accepting these Terms you have not relied on any representation or warranty that is not expressly included in these Terms and you agree that you shall have no remedy in respect of any misrepresentation which has not become a part of these Terms.

To the extent permitted by the applicable law, we disclaim all warranties or conditions, either express or implied, or any part of them in respect of any aspect of the Online Event or any related materials. You acknowledge and agree that in accepting these Terms you have not relied on any representation or warranty that is not expressly included in these Terms and you agree that you shall have no remedy in respect of any misrepresentation which has not become a part of these Terms.

13. Limitation of Liability

You acknowledge and agree that views expressed by speakers at or in connection with the Online Event are their own and we do not accept any responsibility or liability for any advice given or views expressed during or in connection with the Online Event.

Materials shared or distributed at or in connection with the Online Event are intended for information purposes only and should not be relied upon by you or others. We and our related companies do not provide any guarantees, conditions or warranties that the materials are complete or accurate and do not accept any responsibility or liability for reliance by you or any person on any aspect of the Online Event and/or any information provided at the Online Event.

To the fullest extent allowed by applicable law:

  • (a) we shall not be liable to you whether in contract, tort (including for negligence), misrepresentation, restitution or otherwise for any for any loss of profits; loss of sales or business; loss of agreements or contracts; loss of anticipated savings; loss of income; loss of opportunity; loss of or damage to goodwill; loss of use or corruption of software, data or information; and/or similar losses or pure economic loss, or for any indirect or consequential loss, costs, damages, charges or expenses however arising under or in connection with the performance or contemplated performance of the Terms, even if we had been advised of the possibility of same in advance; and
  • (b) subject to paragraph (c) (below), our total aggregate liability in contract, tort (including negligence), misrepresentation, restitution or otherwise, arising under or in connection with the performance or contemplated performance of the Terms is limited to the total amount paid by you to us for your ticket to participate and access the Online Event, after the payment of any processing fees or bank charges applicable.
  • (c) Nothing in these Terms purports to exclude or limit liability for any fraudulent statement or act or in respect of any liability that cannot be excluded or limited under applicable law.
14. Indemnity

You agree to defend, indemnify, and hold us, our related companies, affiliates, subsidiaries, joint ventures, third-party service providers, and our respective employees, contractors, agents, officers, and directors harmless from all claims, liability, damages, losses, costs and expenses, including legal fees, that arise out of or are related to any breach of the Terms by you or any other liabilities incurred by us arising out of your attendance or participation or access to the Online Event.

15. Survival

The clauses of these Terms which by their nature should survive if the Agreement between you and the Ignite RE:Invention Digital 2020 Conference is terminated, shall survive such termination. If any provision or provisions of these Terms shall be held to be unenforceable invalid or illegal, the validity, legality and enforceability of the remaining provisions shall remain in effect and full force.

16. Force majeure

It is possible that the Online Event and/or some of the Services may not be available may not be available at any given time due to (a) power or server outages or issues (b) update or maintenance periods (c) as a result of a war, acts of God, flood, drought, earthquake or other natural disaster; (d) epidemic or pandemic; (e) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (f) nuclear, chemical or biological contamination or sonic boom; (g) any law or any action taken by a government or public authority; (h) collapse of buildings, fire, explosion or accident; (i) any labour or trade dispute, strikes, industrial action or lockouts; (j) non-performance by suppliers or subcontractors; (k) interruption or failure of utility service and/or (l) electronic or communications failure. We will take reasonable efforts to provide you with notice of interruption to the Services or Online Event. Where the Services are unavailable for reasons beyond the control of the Ignite RE:Invention Digital 2020 Conference, we shall have no liability to you.

We are not liable if the Online Event is, in whole or in part, cancelled, rescheduled or postponed, or for any failure or delay to perform our obligations under these Terms, if such event results from anything beyond our reasonable control (for example (a) power or server outages or issues (b) update or maintenance periods (c) as a result of a war, acts of God, flood, drought, earthquake or other natural disaster; (d) epidemic or pandemic; (e)terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (f) nuclear, chemical or biological contamination or sonic boom; (g) any law or any action taken by a government or public authority; (h) collapse of buildings, fire, explosion or accident; (i) any labour or trade dispute, strikes, industrial action or lockouts; (j) non-performance by suppliers or subcontractors; and (k) interruption or failure of utility service , (l) electronic or communications failure y) or anything else that renders performance of the Online Event, in whole or in part, impracticable, illegal or impossible.

17. Governing law and jurisdiction

This interpretation, formation and operation of the Terms and all non-contractual obligations arising from or connected with them shall be governed by and construed in accordance with, and all disputes between the parties arising out of or in any way relating to the Terms or any disputes between the parties in any way connected with the subject matter of these Terms (whether contractual or non-contractual) shall be governed by, the laws of Canada.

Each of the parties submits to the exclusive jurisdiction of the Canadian courts.

We do not offer Alternative Dispute Resolution (ADR), including through the European Commission’s Online Dispute Resolution Service. If you have a complaint please contact us at registration@igniteconference.live

Nothing contained in the Terms shall limit our right to bring enforcement proceedings in another jurisdiction or to seek interim, protective or provisional relief in the courts of another jurisdiction.

18. Some final terms

These Terms (including our privacy policy) contain the entire agreement and understanding between us in respect of all matters which are referred to herein and supersede any prior, written or oral agreement between us relating to such matters. You confirm that in agreeing to accept these Terms you have not relied on any representation that is not expressly included herein and you agree that you shall have no remedy in respect of any misrepresentation which has not become a part of these Terms. However, nothing in these Terms purports to exclude liability for any fraudulent statement or act.

If a court with jurisdiction over these Terms finds that any part of these Terms is wholly or partly unenforceable, you and us agree that where possible, the court should modify the terms to make that part enforceable while still achieving its intent. If the court cannot do that, you and us agree that the court should not have regard to that unenforceable part but still enforce the rest of these Terms.

If we fail to insist that you perform any of your obligations under these Terms or we do not act or delay in acting to in exercise a right or remedy provided by these Terms that does not mean we have waived our rights or remedies against you and will not mean that you do not have to comply with your obligations.

These Terms are personal to you. You agree not to assign or transfer your rights or obligations under these Terms to anyone else without receiving our prior written consent. We may assign or transfer these Terms without your consent by providing you with notice.

You and us agree that no agency, partnership, joint venture, or employment is created as a result of these Terms and you do not have any authority of any kind to bind us in any respect.

You agree that the only way you can provide us with a legal notice is at the address(s) set out in Part A above (our Registered Address). We will send all information related to the Online Event and Services in electronic form only such as the email address you have provided us on registration. To the extent allowed by law, the English language version of the Terms is binding and any translations are for convenience only.

You agree that the Online Event is intended for informational, entertainment and networking purposes only. The Services or the Online Event do not constitute legal, financial, professional, medical or tax advice and cannot be used for such purposes. You acknowledge that all information and content accessed by you using the Services and the Online Event is at your own risk. We do not endorse or recommend any Party participating in the Online Event. We expressly disclaims any liability or responsibility for usage of, implementation of, impact from, or communications of the ideas or discussions presented by any Attendee, speaker or other participant at the Online Event

In these Terms:

  • a reference to the Terms includes all its parts described in Part A, and includes any amendment to or replacement of them;
  • headings are for reference purposes only and do not form part of the Terms;
  • a reference to a statute, code or other law includes regulations and other instruments under it and consolidations, amendments, re-enactments or replacements of any of them;
  • the singular includes the plural, and vice versa; and
  • “includes”, “including”, “for example”, “such as” and similar terms are not words of limitation.
  • If you are a consumer, nothing in these Terms excludes any of your applicable consumer or other statutory legal rights that cannot be waived.
  • If an individual purchases a general Attendee ticket before purchasing a start-up ticket we reserve the right to grant a full, partial, or no refund at our sole discretion.

Part C – Attendee terms

Tickets and pricing

You will find details of attendee ticket pricing and fees for the Online Event here. Ticket prices for the Online Event are correct at the time of publication.

We reserve the right to change the ticket prices at any time but any changes will not affect tickets that have already been purchased.

A valid ticket entitles you to access the Online Event as an Attendee online.


Once a successful ticket transaction has been completed, tickets are delivered in electronic soft-copy via email to the email address nominated by the Attendee. For some ticket types it may be necessary to complete required information such as the Attendee name or tax identification number before the tickets can be issued.

The ticket acts as a receipt for the transaction and can be used to gain access to the Online Event listed on the ticket. The ticket reference number can be used to access the mobile app, in order to register for the Online Event.

All tickets must be assigned to an Attendee, and all Attendee details must be complete within 30 days of receipt of your ticket. For the avoidance of doubt, this includes name, job title and company name. Ticket reassignment is not permitted.


We are not obligated to offer any discounts for the Online Event and reserve the right to chance or withdraw a discount offer at any time in our sole discretion.

Women in tech tickets: In order to address any gender imbalance at our Online Event, we may, from time to time, offer free and/or subsidised tickets to female Attendees (“Women in tech tickets”) at our absolute discretion. It is a strict condition of these promotions that only female Attendees can gain access to the Online Event using women in tech tickets.

Ticket name changes

Ticket name changes are not permitted.

Refund and cancellation

Your ticket remains our property and is a personal revocable license, which may be withdrawn, and access to the Online Event may be refused at any time upon a refund of the printed registration price

If you are eligible under applicable law to avail of a right to cancel your purchase of a ticket within 14 days without giving any reason and to receive a reimbursement of payments, you need to notify us in writing of your decision to cancel your Online Event ticket within 14 days of the day the contract for distance selling was concluded. The refund will be made in the same form as the original payment was received (for example, a credit card payment will refund to the same credit card account number). However, you acknowledge that when you purchased a ticket to the Online Event you agreed to the immediate download of digital content and that if you access the Online Event, the Services or any digital content you lose your right to withdraw.

All purchases of Online Event tickets are non-refundable in their entirety after the end of this 14 day ‘cooling off’ period or immediately following your access of the Online Event, Services or any digital content. You acknowledge that all refunds are subject to deduction of a €10 or $10 transaction fee or as otherwise advised (depending on the currency of your original transaction).

Our free and subsidised ticket promotions sometimes include a processing fee. This processing fee is non-refundable in its entirety.

If an individual purchases a general Attendee ticket before purchasing a start-up ticket, we will not grant a full refund when the general Attendee ticket price has increased beyond the start-up ticket price.

No reselling

The tickets you purchase are for your own personal use and may not be resold under any circumstances, including but not limited to use as part of any promotion or competition. This includes subsidised tickets.

Reselling or otherwise transferring your ticket, not in accordance with the Terms, will void the ticket and the ticket holder will not gain access to the Online Event. Where there has been any resale or attempted resale of any tickets (or any other breach of this term), we reserve the right to cancel the relevant tickets with immediate effect.

We reserve the right to cancel any ticket purchase made by any person or body whom we reasonably believe to be associated with any ticket reselling or ticket broker.

Age limitation

You must be 18 years of age to use the Services. Minors may only use the Services under the supervision of an adult.

Part D – Additional Terms

Your use of our Services are also subject to the following policies which govern your access to and use of the Website and the App available:

  • Privacy Policy
  • Cookie Policy
  • Content Guidelines
  • Anti-harassment Policy

Last modified: July 2020, Toronto, Ontario, Canada.

Code of Conduct

Ignite RE:Invention Digital Conference 2020 is dedicated to providing an enjoyable, respectful and safe event experience for everyone, both offline and online. We expect participants to follow these rules within all conference environments and conference-related social environments.

We expect all participants to conduct themselves in a professional and appropriate manner. We do not tolerate bullying or harassment of event participants in any form, including, but not limited to:

  • Making verbal or written comments that reinforce social structures of domination related to gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age and/religion;
  • Engaging in deliberate intimidation;
  • Stalking or persistent following;
  • Cyberbullying;
  • Inappropriate or unwarranted photography, recordings or screen-captures;
  • Creating or sharing harmful, obscene or indecent content;
  • Creating or sharing cruel or insensitive content;
  • Facilitating sustained disruption of engagements;
  • Instigating inappropriate contact or unwelcome attention.

We also have zero tolerance for actions or behaviour that impact an event participants’ safety and wellbeing, including, but not limited to:

  • Facilitating any violence or criminal behaviour;
  • Promoting or publicising any criminal or violent activity;
  • Sexual exploitation of children or adults;
  • Violating privacy or image privacy rights of others;
  • Showcasing or promoting suicide and self-harm;
  • Using content that is hateful, harmful or graphic;
  • Engaging in behaviour or actions that are considered threatening.

The above-mentioned actions are not permitted in any of our conference environments, including talks and engagements, networking activities, such as workshops, meetings and other online conversations. Exhibiting, sponsoring, and similar activities, are also subject to the anti-harassment policy. We review both first-person and bystander reports of violations of this policy.

If a participant engages in the above-mentioned behaviour, the event organisers may take any action they deem appropriate, including warning the offender or expulsion from the conference with no refund. Participants asked to stop any harassing behaviour are expected to comply immediately. We may take action against a particular contribution or on an account basis by removing a particular post or message or by temporarily or permanently suspending access to a user. This is in addition to our rights of action contained in the Terms and Conditions of your ticket.

If you are experiencing or witnessing anything that violates this policy, or have any other concerns, please contact us immediately.

For questions or feedback regarding this statement, please contact Ignite.EPB@iicanada.net.